Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Craigdav
Level 7

Roku stick buttons not working

My roku stick will turn the tv on and off but after that it won’t allow me to cycle through the roku channels (aka Netflix,Hulu,Disney plus, ect…) after the tv had turned on the up down left right buttons don’t function, the screen shows the home page but the roku stick leaves me unable to move to any applications or even to the settings 

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Roku stick buttons not working

@Craigdav-

Roku point-anywhere remotes have two sets of controls, one for limited functions of the tv set (volume, mute, power) and one for the Roku itself.  In order to control the Roku, a point-anywhere remote must be PAIRED to the Roku.  Sounds like you need to re-pair the remote to your Roku.

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Imissoldtv
Level 7

Re: Roku stick buttons not working

Streaming Stick + is increasingly unresponsive to remote, while TV volume has no problem. Tried all recommended solutions (batteries, reboots, pairing, etc.)--problem remains, or resolves for short period.
Also, increase in loading/buffering issues despite other internet/wifi devices working fine (esp. when using SlingTV). Clear line of sight to router/gateway. Did I just buy junk? A forced upsell?

And now, this message keeps getting "Submission Error-Please Try Again" from support.

Reconsidering Cable.
Seriously, even my tiny cheap antenna gets more consistent/clear reception.

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makaiguy
Community Streaming Expert

Re: Roku stick buttons not working


@Imissoldtv wrote:

Also, increase in loading/buffering issues despite other internet/wifi devices working fine (esp. when using SlingTV).


This has always worked for me to re-establish my net connection when it has been lost or not performing well:

    • Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
    • Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power. Again sometimes that's all it takes, if not keep going.
    • Find and connect to your network via Settings > Network > Set up connection.

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Imissoldtv
Level 7

Re: Roku stick buttons not working

A friend suggested checking Wifi reception. Said that sticks are finicky at or below GOOD.  Mine fluctuated between GOOD and FAIR, so she loaned me a Wifi extender which raised reception to EXCELLENT and problem seems to be resolved for now.  Will see if I can relocate Gateway for better reception, but will probably need to buy extender.  

Will post update in a few days/weeks.

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