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Daddyrocks1
Newbie
‎07-13-2023 02:03 PM

Roku skipping over things when I press the direction pad in any direction

My Roku is skipping 3 to 4 spaces at a time in any direction don't think it's just remote because we have a Roku in our son's room on opposite side of the house and it's doing it on both...  any ideas??

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makaiguy
Community Streaming Expert
‎07-13-2023 02:16 PM

Re: Roku skipping over things when I press the direction pad in any direction

@Daddyrocks1-

This may not work for everybody, but many people with your problem have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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