Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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whoisdannyb
Level 7

Roku remote will not work

My remote just stopped working. I removed the Roku from power, reconnected, put the batteries back in, held down the reset button on the remote, and it still won't work. Are there any other suggestions, or do I need a replacement?

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Roku remote will not work

You didn't mention if you tried new batteries.  That button isn't a reset button; it's a pairing button.  If you hold it in for 3+ seconds the light on the remote should start flashing.  It can be difficult to depress if you have big fingers.

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whoisdannyb
Level 7

Re: Roku remote will not work

Sorry, I didn't include all the details. I used two new batteries and did all of the troubleshooting recommendations exactly as stated on the website and nothing worked.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote will not work

Hey @whoisdannyb

Thanks for letting us know all that you've done.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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whoisdannyb
Level 7

Re: Roku remote will not work

Model number is RC-AL2.                                    

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renojim
Community Streaming Expert

Re: Roku remote will not work

@whoisdannyb, @RokuKariza-D wants the serial number of the Roku device, not the remote.  It's printed on a sticker on the device somewhere.                         

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