Roku remote unable to hear me
My Roku voice remote has consistently had the error "unable to hear you try again" I have a Roku ultra box bought years ago, And it has never worked.
Roku was completely useless when I contacted them about it and nobody has ever found or even worked on (apparently) any sort of fix for something that is obviously an issue with their remotes.
I know two people who have actually given their roku's away because they couldn't stand the fact that the voice remote doesn't actually have any voice functions that work
I used to recommend roku products to my friends but now i've become embarrassed by their lack of support when their product has problems which are not related to their users
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and by the way resetting your roku has no effect on this issue (for me or for others who have the same problem) i tried factory resets, battery replacements, and every other "canned response" that has been suggested online and by roku
Hi LFnOCD,
Welcome to the Roku Community, and thanks for reaching out for help today!
We're glad that you brought it to our attention so we could have the opportunity to assist you. As a start, let's try to follow the steps below to resolve the issue you're having.
Put your streaming device in pairing mode:
- Remove the power cable from your streaming device
- Wait at least 5 seconds
- Re-connect the power cable
- Wait for your streaming device to power on, and the Home screen to appear on your TV screen
- Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode
Put your voice remote in pairing mode:
- Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
- Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
- Wait for 30 seconds while the remote establishes a connection with your streaming device.
After performing these steps, kindly check to see if you notice any difference. Please let us know so we can continue assisting you.
All the best,
Kash