DBDukes Of course, the numbers of people complaining about remote device issues in this group are a tiny fraction of users, but just as all those having no problems are underrepresented, so too, those with issues. Not every or even most users go to user forums, especially those who have, and realize how slim the likelihood is of ever finding actual solutions. I don't know how many issues on this one never get any further than an employee asking people to send them a list of details, then never getting back, much less, resolving anything.
I also run into nagging issues with my voice remote, the voice works very sporadically, sometimes requiring having to say the channel over 10 times, or having to turn the TV off, and then on again, a couple time, or taking batteries out, and repairing, etc, etc.
But that, to me, aren't the biggest issues, which are the counter-intuitive & aggravating set up of the devices. Like having no numerical means of navigation, those pay channels buttons that are a huge waste of space (esp. as Netflix is the only one I have, and how much effort does it take to simply hit the home button, and then a pay channel?
Plus, having the Mute button on the side, of what is already a pretty small remote, means having to always gingerly pick it up, or even touch it! It will suddenly go to ESPN, or sound will cut out, or will turn off, as I try to pick it up without touching most of the device, its so poorly designed, I honestly can't believe this is what they offer users in 2022, I feel like it took a time machine to some time in the past. On second thought, remotes made more sense & were more logically laid out for decades before now...
Anyway, I just meant to respond to an often posted sentiment, "Well, mine's been working fine. And your complaints are only a tiny percentage of users".... I see that on Apple's site, and others, and it's rarely the company pooh poohing everyone's complaints, just self-declared "experts". Hey, I've driven about 55 years, and never had my car get in an accident, so those who have them, must be a very tiny percentage of drivers, right?