Welcome to the Roku Community, @Wilhelmtaylon!
We appreciate you reaching out to us for support. No worries! We'd be happy to help you find the best resolution so you can utilize the mic button (voice command) feature on your Roku Voice Remote Pro (2nd edition).
In this case, I'd be more than willing to coordinate this with the appropriate team to conduct a thorough investigation. With this being said, kindly provide me with the following details below:
- Roku device model, serial number, and device ID this remote is currently paired to. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Error message.
In the meantime, if you haven't been suggested to reset your physical remote, kindly try the following steps to help you:
- Press and hold the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try the voice command feature to see if you can utilize this. If the issue persists, kindly provide us with the details above.
I'll be looking forward to your update so we can proceed to the next step.
Best regards,
Carly
Carly Y.
Roku Community Moderator