Remotes

[RokuRiamie-D]

Hi @Gsmaxwell and @Jstrott 

Greetings from the Roku Community!

We are here to assist you with your concern about the voice command of your Roku Voice Remote Pro (2nd edition) that is not working. We would be more than willing to sort this out for you.

Please let us know which channel you’re trying to launch with voice commands. In the meantime, we suggest you try rebooting your Roku remote by pressing and holding the back button for 20 seconds. Additionally, try using the Roku mobile app to see if the issue occurs. If it persists, please let us know.

For more details, please visit our Roku Support article: How to sign in to the Roku mobile app.

We hope to get this sorted out soon. Please keep us posted.

Cheers,
The Roku Community Team

[Jstrott]

I cannot even get a response from pressing the mic button. It starting trying to use the voice feature to search for a movie. I have since tried many different voice searches and none work. I have the Roku phone app, but I paid $30 for a voice remote and would like to use the feature on the remote.  

[RokuRiamie-D]

Thank you for your response @Jstrott,

We appreciate you for providing more details about your concern.

Could you please check if the Hands-free voice on the remote is on or off? It's located on the side of the remote. Green is for on, and Black is for off.

We will wait for your reply.

Thanks,
The Roku Community Team

[Jstrott]

It is currently on.  I have tried sliding it back and forth, and it is responsive as I could also see it moving on the screen when I was repairing the remote 

[RokuRiamie-D]

We appreciate your prompt response @Jstrott.

Thank you for the clarification. We recommend you check your DM, as we have sent you a private message for more details.

We look forward to your response.

Thanks,
The Roku Community Team