Forum Discussion

JOHNNYD1632's avatar
JOHNNYD1632
Reel Rookie
2 years ago

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable. 

Problem is the voice feature of this remote has completely stopped working this after working for several weeks after I first bought it. I've read several solutions presented here in the community and have tried all turning off the TV, holding down the buttons to reset the remote pairing remote etc...

None of these solutions have worked. The remote itself works as it should manually. No problems there. Voice just will not work after I've done a reset a re-pairing It might work once. Then ask for time or channel and nothing when I hold down the mic button I get a little thing on the bottom of the TV that says press and hold the button while you speak even though I'm doing that.

 

remotes
Replacement remote
Voice search

18 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, JOHNNYD1632!

    Thank you for sharing your concern with your Roku Voice Remote Pro. I'd be happy to find you the best resolution possible.

    Before proceeding, may I know when and where you purchased this remote? Also, can you please confirm if this is the Roku Voice Remote Pro 1st or 2nd edition? You may refer to this page to help you identify this remote:

    In the meantime, please confirm if you've pressed the Back and Home buttons simultaneously for about 20 seconds to reset it. You may also refer to our support article, which is dedicated to this.

    How to fix your Roku voice remote that is not working

    I'll be looking forward to your update!

    Best regards,
    Carly

    • JOHNNYD1632's avatar
      JOHNNYD1632
      Reel Rookie
      2 years ago

      I have what I believe is the second edition voice remote. And yes I have tried resetting by holding the home and back button for 20 seconds. I have tried resetting at least 10 times now. Still the voice function does not work. Like I said the manual function no issues... I'm just sorry that I spent the extra money for this at this point 

      Was purchased from Walmart about a month and a half ago.

      • Kevin0232's avatar
        Kevin0232
        Newbie
        2 years ago

        Mine is doing thw same thing. I have a love hate relationship with this Voice remote pro 2. The hands free  voice command  sucks. It stopped working completely after ONE WEEK of ownership! And thw manual one only works every once in a while. This thing needs work badly. 

    • spring1's avatar
      spring1
      Channel Surfer
      2 years ago

      I've followed all instructions several times. It's still not working - even for the brand new Voice Remote Pro - I'm wondering if there was a flaw in the recent upgrade... See my other recent posts for more details - user name is spring1

      thanks for any help

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi, spring1!

        Thanks for posting here. 

        I believe I saw your post on a different thread, and I've already reached out to you via PM. Kindly check your inbox for further assistance, as I have requested further details regarding this matter.

        Thank you for your patience and understanding. 

        Best regards,
        Carly

  • emilyoka's avatar
    emilyoka
    Reel Rookie
    11 months ago

    I am having the save exact problem. I just purchased the remote pro 2 in May 2024 and the voice command has stopped working. Nothing seems to fix it. Trying the hints on the support articles and the info in this community doesn't seem to work. Very disappointed. I hope it can be fixed. The other features on the remote work and I am happy with that. It is only the voice manual command and the voice automatic command that does not work.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Welcome to the Roku Community, emilyoka1

      Thank you for letting us know about your issues with the mic button (voice command feature) on your Roku Voice Remote Pro (2nd edition). We'd be happy to help you find the best resolution.

      We want to assess your concern better, and it would be great if you could provide us with additional information such as follows:

      • When did you first notice that the voice command feature was not working?
      • Did your device recently receive any software update prior to this happening that might have triggered this issue?
      • What specific troubleshooting steps have you taken to try to fix this?

      In the meantime, kindly try to reset it by pressing and holding the Back and Home buttons for about 20 seconds on your remote.

      We'll be looking forward to your update!

      Best regards,
      Carly

      • emilyoka's avatar
        emilyoka
        Reel Rookie
        11 months ago

         I tried the 20 second hold per your instructions and all it did was start to blink the light and then stopped blinking and got caught on a page and would not release the page. It tried several different options such as turning off the roku and turning it back on, pressing different buttons but it was just caught. Finally after pressing everything it would release to "live" but live would not change to any other option except to go back to the caught up page. Then after pressing all kinds of buttons, it finally released but voice still did not work. Any help would be appreciated. Thanks.

  • JoeySharp89's avatar
    JoeySharp89
    Newbie
    4 months ago

    The voice command doesn't work the microphone doesn't work and sometimes the remote won't even turn on even after it's been charged for a day or so and then randomly I'll pick it up in the backlight works and this is a Pro 2 remote but it'll start working randomly or when I plug it up again it'll work and then I can unplug it but I've never been able to get the hands-free or the microphone to work on this since I bought but I went on forms and watch YouTube videos and there's nothing on it about it and I've tried everything I've seen on the website. If this can't be fixed how much will it cost to be replaced I think it's been maybe a year

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      4 months ago

      Hi, JoeySharp89 

      Welcome!

      I understand the issue you have encountered with your Roku Voice Remote Pro (2nd Edition) where the voice command is not working, and I'm here to help.

      Let's perform the troubleshooting step below to resolve the issue.

      Reset your Roku remote.

      • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
      • If your rechargeable voice remote does not have a pairing button, press and hold the Back 

        and Home for 20 seconds.

      Additionally, please be guided by the information below on how long you can charge the remote for better battery performance

      • Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly.
      • Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

      Hope this information helps, and keep us posted on what you find out.

      Thanks,
      Roku Community Team.