Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TomClark
Level 7

Roku remote keeps going to homepage

Got a new roku ultra lt. The remote that came with it takes us back to the homepage after maybe 30 seconds of playing a selected video on any channel.  It even makes the "dink-donk" sound as if I hit the home key. If I use an old remote I don't have the problem. Thoughts?  

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote keeps going to homepage

@TomClark

Thanks for the post.

We would recommend trying to re-pair the remote to your device to see if that resolves the issue you are seeing.

For more information about troubleshooting you remote, visit our Support page here: Fix your remote

If you are still unable to resolve the issue, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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