Forum Discussion

jillprock's avatar
jillprock
Binge Watcher
3 years ago
Solved

Roku remote draining batteries and now not working

Tried the fix's Express 4K+ bought in Dec. 2022 kept draining the batteries. tried the fix's with no results - Just popped out the batteries. Slowly everything else stopped working. Tried pairing and...
remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi jillprock,

    Thanks for keeping in touch and providing the additional information.

    We appreciate you letting us know about this battery issue with your Roku remote, Not to worry, we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi JoeDeb23,

    Saw your post!

    We appreciate your patience regarding this matter and we are working on ways to better improve this process. We understand that you are inquiring about the status of your remote replacement. 

    We can see that you’ve been in contact with our Support team regarding your RMA ticket. Rest assured that we’ve escalated your RMA support request. Please keep an eye on your email, a member of our support team will be in contact.

    We will forward your valuable feedback to the concerned team. Don't hesitate to let us know if you have any questions or additional feedback.


    Best regards,
    Mary

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    jokerwine,

    Thanks for the post,

    Have you checked the support article that we have provided on how to fix your issue? Please make sure we don't miss any single steps.

    The battery life depends on the capacity of the battery and the usage of the remote, especially when using the voice command.

    For how long have you been using this Roku voice remote?

    You can also download the Roku mobile app and use it as a remote instead. Please check this out: How to install the Roku mobile app and How to sign in to the Roku mobile app.

    Thanks,

    Arjiemar

jillprock's avatar
jillprock
Binge Watcher
3 years ago

Sorry for the delay in response, just got out of hosp. yesterday.  Thank you so much for responding to me. I did follow all the suggestions, steps etc. and it still won't work. I paired my Roku 3 remote with very limited use for now just to get by.  The serial number is 3226001238. Thanks.

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

jillprock 

Appreciate the response.

Could you provide us with the serial number of your Roku device associated with the affected remote? This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


All the best,
Kariza

  • jillprock's avatar
    jillprock
    Binge Watcher
    3 years ago

    It's S07P428ENMME: the serial number for the Roku device, Roku Express 4K +

    Thanks

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi jillprock,

      Thanks for keeping in touch and providing the additional information.

      We appreciate you letting us know about this battery issue with your Roku remote, Not to worry, we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.

      If you have any other questions or concerns, please let us know.


      Best regards,
      Mary

      • jillprock's avatar
        jillprock
        Binge Watcher
        3 years ago

        Thank you so much!!!