Forum Discussion

Terry18's avatar
Terry18
Newbie
5 years ago

Roku remote arrows not working correctly

When we try to change the caption setting in Hulu, the left/right arrows kick us back to the Home Screen.  This happens both with the asterisk button access or the menu at the bottom of the screen.  Have tried resetting and re-pairing the remote and nothing has fixed the problem.  It’s happening with both of our remotes.  

remotes

1 Reply

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Terry18 

    Thanks for the post.

    Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny