Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JRabuco
Level 7

Roku remote “Unable to hear you”

Hoping someone can help me

out here. My Roku remote started Not being able to hear me. I’ve tried the Roku app and that works fine for voice command but for some reason my remote doesn’t work anymore. Nothing is changed in my environment and I’ve done the normal troubleshooting techniques. Change the batteries, restarted the unit and repaired the remote. Does anyone here have an advice or a resolution to this? 

0 Kudos
19 REPLIES 19
AvsGunnar
Community Streaming Expert

Re: Roku remote “Unable to hear you”

Is your Roku software up to update?

SETTINGS....SYSTEM....SYSTEM UPDATE....CHECK NOW

Should be at Software version 9.4.0 Build 4200

If so, or after manual update, then do a System Restart.

SETTINGS....SYSTEM....SYSTEM RESTART

See if that helps.

Also, some have had success rebooting their Router (probably resets/clears any interference that may be happening on network that may be affecting communication with remote) after performing above.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
0 Kudos
boogernose
Level 18

Re: Roku remote “Unable to hear you”

Obviously you need to stop eating while youre doing this.

---A problem clearly stated is a problem half solved---.
0 Kudos
trooper2
Level 7

Re: Roku remote “Unable to hear you”

Ha ha. I have the same problem as thie original poster. Can I get the 7 seconds of my life back I wasted reading your post?

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote “Unable to hear you”

@trooper2

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? What are the exact steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
uspilot
Level 7

Re: Roku remote “Unable to hear you”

Replacing the remote batteries fixed my issue.

Apparently, the batteries had a low charge.

0 Kudos
Mark2706
Level 7

Re: Roku remote “Unable to hear you”

I have the Roku Ultra with a hard-wired ethernet connection. To duplicate the problem of getting "Unable to hear you" error message, just turn the Roku on and give a command. It happens 100% of the time now.

Remote batteries are at 54% capacity.

System restart provided no joy.

Software is ver. 11.0.0 build 4193.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote “Unable to hear you”

@Mark2706

Thanks for the post.

It looks like other Community users were able to resolve the issue by replacing the batteries. Have you tried this troubleshooting step to see if that helps what you are experiencing?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
trooper2
Level 7

Re: Roku remote “Unable to hear you”

Yes, I tried that right away. No difference.

In fact I have tried all of the above recommendations to no avail.

But thanks anyway.

 

0 Kudos
max_headless
Level 8

Re: Roku remote “Unable to hear you”

And who would replace batteries that are only 40% used?

0 Kudos