Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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hcoven
Level 7

Roku remote OK button not working

i have a Roku streaming MOdel  3811X  ( remote model TC2-RCB16
Remote OK button does not work.   It's , i think about six months old , so i might be able to go back to Best buy if i still had receipt.
Also the headphone jack on the same remote  is faulty as it breaks up.  i tried new batteries etc. 
Will Roku replace this and/or where can i get a replacement?  I checked on Amazon and it seems hard to find a remote for a streaming stick 

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1 REPLY 1
Tivoburkee
Community Streaming Expert

Re: Roku remote OK button not working


@hcoven wrote:

i have a Roku streaming MOdel  3811X  ( remote model TC2-RCB16
Remote OK button does not work.   It's , i think about six months old , so i might be able to go back to Best buy if i still had receipt.
Also the headphone jack on the same remote  is faulty as it breaks up.  i tried new batteries etc. 
Will Roku replace this and/or where can i get a replacement?  I checked on Amazon and it seems hard to find a remote for a streaming stick 


 The only Roku remote with a headphone jack  Roku Voice Pro, which is on backorder everywhere. Until recently they had two other remotes with headphone jacks, the Enhanced Voice remote and Gaming remote, but did away with them. 

Edmund
Roku Community Streaming Expert

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