Roku “not connected”, remote not working
My roku was disconnected on accident. When I reconnected it the battery wasn’t working. I tried to re-pair it but the green light keeps flashing and no pairing is happening. The roku screen itself sa...
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Hi RokuDanny-R, I'm having the same issues. I'm not sure I can send the serial number though as I can't get to settings as it's not connected to the internet.
ETA: I just unplugged my Streaming Stick + and I see the serial number. I will try to send you a PM. Thanks!
Thanks for the post.
Have you tried to reset the remote by pressing the home button, arrow down button, and pairing button altogether for 6 seconds then release? After doing the reset, remove the batteries from the remote. While the batteries are out, press and hold the OK button for 5 seconds to drain the remaining power from the remote. Then reboot your Roku unit. Reinsert the batteries back and press and hold the black/pairing button for 5 seconds. Check if you got the light on the remote and observe if the remote will pair back.
In addition, we recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues with my Roku® voice remote? | Official Roku Support
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Hi RokuDanny-R, thank you so much! That did the trick!
