Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dberman
Level 7

Roku Ultra remote drains batteries within 2 weeks like clockwork!

My Roku Ultra remote drains batteries incredibly fast I have to keep replacing them. I never use headphones, I don't play games on it or use it for anything other than clicking menus. What can I do to fix this? 

0 Kudos
13 REPLIES 13
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Hello @dberman

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
dberman
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Hi, 

Model: 4660X Roku Ultra

Serial Number: YJ009S481620

 

Thank you

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

@dberman

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
tjkrantz
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

I have the same issue where my Roku Ultra (Model 4670X) Remote is draining the batteries too frequently.  The serial number is YJ00G2656573.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

@tjkrantz

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
handyd123
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Same issue here with battery drain on Ultra....except I make it for about 3 weeks  before batteries die.

What's up?

 

Thnx

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

@handyd123

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Mrsgator
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Same problem with batteries draining. This is ridiculous. Just post a fix. Clearly this is an ongoing issue. Please advise. 

YJ00DG540367

0 Kudos
handyd123
Level 7

Re: Roku Ultra remote drains batteries within 2 weeks like clockwork!

Running thru batteries still about every 2-3 weeks.... finally gave up on support and spending so much $$$$$$....      Have re-chargeables now.... hopefully at some point somebody will respond that knows what's going or cares,  or replace the remote I have or ..... ridiculous IMHO

 

 

0 Kudos