Forum Discussion

nobodynoname's avatar
nobodynoname
Binge Watcher
6 months ago
Solved

Roku Ultra rechargeable remote not charging properly

i've had several rechargeable remotes for the Roku Ultra, with the head-phone jack.  at least three, maybe four.  so with the one i have now, i'm trying to be careful not to over-charge/ruin the batt...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Hi, mmmelizabeth nobodynoname 

    Thanks for posting here in the Roku Community.

    I understand the issue you have encountered with the Roku Voice Remote Pro that is not charging.

    May I know what specific Roku Voice Remote Pro model you are having issues with?

    In the meantime, please take note of the information below:

    • Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly.
    • Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

    Additionally, it is recommended to use the cable that came with the Roku Voice Remote Pro and to try a different power brick for charging the remote.

    Keep us posted.

    Thanks,
    The Roku Community Team.

nobodynoname's avatar
nobodynoname
Binge Watcher
6 months ago

i've had several rechargeable remotes for the Roku Ultra, with the head-phone jack. at least three, maybe four. so with the one i have now, i'm trying to be careful not to over-charge/ruin the battery. so i only charge it about ten minutes at a time. that'll give me about an hour, give or take. and it doesn't give me the 10% power level notification anymore, it just lets me know when the battery is about to die out completely. then i have only a few seconds, or a minute or two before i have to plug it in. it seems unlikely that i've run down the battery, being as how i never charge it for that long. if anyone has any ideas about what i should do, please tell me and leave a comment.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, nobodynoname

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us about the functionality of your Roku Voice Remote, and we're here to help!

    Refer to the information below regarding the instructions and guide on the charging duration for the Roku Voice Remote models.

    • Roku Voice Remote Pro: From empty, a full charge takes 3 hours and typically lasts 2 months. Using Headphone Mode will drain the battery more quickly.
    • Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

    For more information, you can visit this support article in Getting to know your Roku Voice Remote Pro

    We hope this helps, and feel free to keep us posted if you have further concerns or inquries.
     
    Thanks,
    The Roku Community Team.
    • nobodynoname's avatar
      nobodynoname
      Binge Watcher
      6 months ago

      RokuTakashi 

       

      Thanks for the reply.   i still have to be careful not to ruin the battery.  i've already had three remotes, maybe four.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Hi, nobodynoname 

        We're glad to help.

        Make sure that you charge your Roku remote for less than the duration of hours recommended to keep your Roku Voice Remote's battery in a healthy condition. This allows longevity and functionality on your Roku Voice Remote.

        If you have further concerns or inquiries, feel free to reach out to us. We're here to help.

        Happy Streaming! ğŸ’œ

        Thanks,
        Kash