Remotes

[galstonuser]

Ordered Roku Steambar in October 2023 and after 2 months the remote started having issues letting me know it had to be paired when it already was. I reset it by pressing the back button hidden next to the batteries but message kept appearing. Check for updates and did everything it has been suggested. Nothing changed. Then weeks after having that issue the remote was draining batteries within a week. 

I decided to buy long lasting batteries with extra power and made no difference at all. 

Then now the remote stopped working. 

It hasn't even been 1 year and the remote has been giving me nightmares. 

I live by myself and watch a bit of TV after a long day at work so I am pretty sure I use the remote way less than any other average household since I'm by myself. 

I don't want to keep buying remotes every few months,  

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @galstonuser!

Thank you for letting us know about the issues you've encountered with your Roku remote. We completely understand the inconvenience this has caused, and we'd be happy to find you the best resolution possible. 

Rest assured that I have been coordinating this with our Support team, and I will be sending updates via Private Message as this includes details such as the support ticket number for reference. 

Your continuous support and patience as we work on this are highly appreciated.

Best regards,
Carly