Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
D-Gonzo
Channel Surfer

Re: Roku Remote stopped Controlling Power and Volume

We purchased two 3821x - Streaming stick 4k+ remotes in January. In October one of the remotes began changing the volume with no human interaction. I contacted Roku support and received a replacement.

The replacement worked fine for several weeks. Both the replacement and the original purchased in January have intermittent function with both volume and power button being able to control televisions.

 

Remote 1 

Model 3821x - Streaming Stick 4k+

Serial # X01700SWCJD5

Software version  11.5.0 * build 4312-CU

Television LG 43UN7000PUB

 

Remote 2

Model 3821x - Streaming Stick 4k+

Serial # X01700UEE5RT

Software version  11.5.0 * build 4312-CU

Television Samsung LN40D550K1FXZA

 

 

0 Kudos
DANBE
Reel Rookie

Re: Roku Remote stopped Controlling Power and Volume

I have the exact same problem with the exact same models.

One tv is an LG and the other is a Toshiba.

0 Kudos