Remotes

[daphnebartal]

Don't worry, norameehan, there are a few things you can try for the OK button. First, check if there's any dirt or debris stuck around the button that might be blocking the signal. You can use some compressed air to gently clean it out. If that doesn't work, try restarting your Roku device itself. Sometimes that can clear up any glitches.

[gstauss]

I have a Roku voice remote. There is not a pairing button at the back of the remote. I have already tried changing the remote batteries.

I am currently using the remote app.

[RokuJharra-Q]

Thank you for your reply, @gstauss!

We'd like to know if this information will help based on your experience. Please try resetting your Roku remote, as this often resolves issues.

To reset it, press and hold the Back and Home buttons simultaneously for about 20 seconds. After doing this, pair the remote again and test the Ok buttons to see if it makes a difference.

Thanks,
Jharra

[Doc04171976]

Tried everything 

[RokuRiamie-D]

Hi @Doc04171976,

Thanks for posting in the Roku Community!

We get that your Roku remote OK button stopped working. We would be more than willing to assist you with this.

Please provide us with the following:

• Photo of your Roku remote - How do I insert an image in a post?
• Model of your Roku device and type of remote
• Troubleshooting process taken
• When did you purchase it?

We look forward to your response.

Cheers,
The Roku Community Team

[Doc04171976]

We have changed the batteries, resynced the remote, reset the device to no avail.  

streaming stick, 4k  sn# X01700UAT8VJ

Purchased 10 November 2024

[RokuTakashi]

Hi, @Doc04171976 

Thanks for posting in the Roku Community!

Please visit your DM as I have replied to the private message you have sent.

Looking forward to your response.

Thanks,
The Roku Community Team.

[amberlam1]

Hello,

   My exact same remote just started doing the exact same thing yesterday out of nowhere. I have followed all advice from rebooting everything to factory resetting the whole Roku. I now cannot repair the remote. When I hold the back and home buttons it doesn't do anything at all. The light only comes on when I hit the power button then fades away.

[RokuTakashi · Accepted solution]

Hi, @amberlam1 

Greetings, and welcome to the Roku Community.

Thanks for sharing with us your concern about your Roku remote, where the "OK" button stopped working, and you are currently unable to pair it. I'm here to help you set up your Roku remote again.

If your Roku remote does not initiate the pairing, you can try to perform this first.

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

For more information, you can visit this support article on How to set up and pair your Roku voice remote

Hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.

[Doc04171976]

Still not fixed and does not work