Forum Discussion

jas100's avatar
jas100
Newbie
12 months ago
Solved

Roku Express4K/Stick 4K remote battery drain issue

I’ve been having to replace batteries in my Roku remote control every 1 or 2 weeks at the most. I bought the Roku stick recently and don’t do a lot of streaming on tv. But the Roku remote battery dra...
remotes
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Hi Community users!

    We are currently investigating this issue and working on a resolution; in the meantime, we recommend restarting your Roku device by navigating to the Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    In addition, reboot your physical Roku remote by following the steps provided below:

    If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    Furthermore, your patience and understanding are highly appreciated as we work on/investigate this ongoing issue. 

    Note: We'll mark this post as solved, but if the instructions above don't resolve the issue, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further.

    Best regards,
    The Roku Community Team.

mdlitten's avatar
mdlitten
Reel Rookie
2 years ago

Our remote for our 4K Express (just 3 months old) has started blowing through batteries about every other day. We have re-paired and updated the remote, reset the unit frequently, but we still have to change out the batteries. This is getting ridiculous and costly. What can be done? Is this a faulty model because I've seen numerous complaints for the same issue. Is there a newer remote model that has been improved?

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We appreciate your first post here in the Roku Community, mdlitten!

    Thank you for sharing your concern about the battery health of the remote that came with your Roku Express 4K. We'd be happy to provide further insights.

    Roku remotes are designed to go the distance, but a few things will drain a remote a bit faster...
    • Heavy usage of private listening on the remote itself, but using the mobile app will save your batteries!
    • Congested Wi-Fi network around the device. The reason for this is that most remotes will use RF to connect to your Roku player, and constant reconnection will require more battery.
    • Or viewing lots of short-form content, like YouTube, where a streamer could go through a few hundred button presses in an hour.

    By the way, we also offer the Voice Remote Pro (2nd edition), a rechargeable remote with 50% more battery life than the Voice Remote Pro and USB-C charging that typically lasts three months per charge. It also has new backlit buttons that make navigation easier in low-light environments, perfect for movie nights. 

    I hope you find this information helpful. 

    Best regards,
    Carly

    • edpete's avatar
      edpete
      Newbie
      12 months ago

      I have a new Roku Streaming Stick 4K that is about 6 months old now. The batteries wear out fast requiring new batteries about once per month. My other TV uses a Firestick which has had the same batteries in the remote since I bought it two years ago. My two TV remotes, one a Sony BRavia and the other a Samsung do not require a battery change for two years or more, possibly longer.

      I read this discussion and answer mdlitten! and Roku Carly. None of your responses apply to my situation, i.e. I don't even know what private listening answer means. Is that when I turn my tv on and listen to a movie myself? Also not a congested Network, only two people live here and very few wifi devices. All devices that we do have do not have killer battery issues like this Roku remote like I have already described to you. YouTube- yes I go there periodically, meaning very infrequently.

      So, I think  Roku needs to replace this defective Remote ASAP.  SKU IS 3820R2. S/N S0J7337XS4VS

      PLEASE ADVISE HOW LONG FOR YOU TO REPLACE. THANK YOU.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Welcome to the Roku Community, edpete!

        Thank you for providing us with a precise explanation of your concern, and we'd be happy to help you find the best resolution possible. 

        Please be advised that the "Headphones Mode" (private listening) feature enables you to enjoy audio from your Roku Streaming Stick by connecting headphones directly to your remote for a personalized listening experience. 

        Furthermore, I will coordinate this with our Support team for additional reinforcement. With this being said, I will reach out to you via Private Message to gather further details.

        Your continuous patience and understanding are highly appreciated.

        Best regards,
        Carly