Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuMary-F
Roku Employee
Roku Employee

Re: Steaming Stick + issue with remote

Thanks for the update, @Pacjoe436.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Thanks,
Mary

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Pacjoe436
Level 7

Re: Steaming Stick + issue with remote

Yes. My roku’s serial number is X004001474XL

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RokuMary-F
Roku Employee
Roku Employee

Re: Steaming Stick + issue with remote

Thanks for keeping in touch and providing the additional information, @Pacjoe436.

I have passed along your information to our Support team. They will follow up and assist you.

Regards,

Mary

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Pacjoe436
Level 7

Re: Steaming Stick + issue with remote

Hey I just wanted to let you know that no one has reached out to me yet

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RokuMary-F
Roku Employee
Roku Employee

Re: Steaming Stick + issue with remote

Thanks for your message, @Pacjoe436.

Rest assured that I’ve escalated your issue with our Support for follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary
 

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