Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
So its express and should accept IR remotes, if you have two remote not controlling the roku then its the probably the roku at fault. You can test the remotes by pointing it at your cellphone camera if you see flashes its emitting IR commands.
These IR remotes can't have tv controls like power and volume keys, if they do then they're roku tv IR remotes and are worthless on roku express.
Edmund Roku Community Streaming Expert
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