Forum Discussion

Choppy's avatar
Choppy
Binge Watcher
4 years ago
Solved

Roku 4 remote eats batteries like mad, now the batteries only ladt 2 days

Roku 4

YY007W095784

Build 10.0.0 4209-17

its been a problem in the past with the battery drain in the remote but has gotten far worse recently 

now i have to replace the batteries every two days even when removed at night when the roku is not in use

please fix this issue or recommend a replacement remote with better battery life

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for the posts.

    Please be aware that the Roku 4 model devices are older and are most likely no longer under warranty.

    If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player.


    Thanks,
    Danny

36 Replies

  • BSolomon82's avatar
    BSolomon82
    Reel Rookie
    4 years ago

    I am having similar issues with much newer remotes. The batteries last days/weeks. I think I have swapped out batteries at least 50 times!

    Any help or suggestions?

     

    Thanks

    • LaineeSews's avatar
      LaineeSews
      Reel Rookie
      4 years ago

      :smileyfrustrated: Luckily I only wasted 2 good batteries This is what helped me. Check for system updates then try a system restart.
      Setting -System -system updates Settings -System -system restart  Good luck!

      *** this time everything on the remote works except volume +\-  & mute. Ugh. 

      ****Went to remote settings & it showed I had 2 remotes connected to the tv. So deleted the not in use one & clicked on “in use” remote and went through the sound check steps that popped up. “Do you hear the music playing?” “Has the music stopped?”

      Finally !!!

      • Streamer50's avatar
        Streamer50
        Channel Surfer
        4 years ago

        Thank you LaineeSews! I did this on all devices and the battery drain continues. Glad it solved for you! 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      BSolomon82

      Thanks for the post.

      What Roku model device are you using? Are you using the Private Listening feature on your remote?

      With more detailed information we will be able to assist you further.


      Thanks,
      Danny

      • DaBoss's avatar
        DaBoss
        Newbie
        4 years ago

        My batteries are draining quickly too. Has to be an actual fix. 

        I got a speaker/stream at to go with my roku tv. This came with a new remote.

        well this new remote sucks. Please help!

    • Choppy's avatar
      Choppy
      Binge Watcher
      4 years ago

      It seems a shame to have to replace my Roku 4 that works great or to have to spend money for a hardware issue that the company should resolve 

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        4 years ago

        Your model is 7 years old way out of warranty, roku may help with a new remote that's up to them. You may enjoy apple tv+ on a newer roku, your's doesn't have, be prepared for other newer channels not being available on your roku 4. How's the fan noise? 

  • Cityimpact's avatar
    Cityimpact
    Reel Rookie
    4 years ago

    Similar problem.  Now I put in brand new batteries into the remote, but device still says they are no good, even though my meter says they are max.   I decided to just order a new remote.  

    • Cityimpact's avatar
      Cityimpact
      Reel Rookie
      4 years ago

      We shall see.  The new remote I ordered from Roku was only 9.99 or 10.86 with tax.   Will post my reactions upon receipt.  (I know Roku was suggesting updating the entire device, but that is an unreasonable expense I think.)   AMENDMENT TO THIS REPLY (September27th):   I received my replacement remote and the problems seem to have disappeared.   It would have been nice if Roku had replaced it, but apparently the warranty has expired.   So, I am happy with my purchase;  I didn't have to replace everything, just the remote, and all is well.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Hi everyone,

        Thanks for the posts.

        Please be aware that the Roku 4 model devices are older and are most likely no longer under warranty.

        If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player.


        Thanks,
        Danny

  • IlPrincipe's avatar
    IlPrincipe
    Reel Rookie
    4 years ago

    Ha!  This is so true.  But it varies per remote.  I believe it to be the motherboard.  I think they poorly pass QA and will continue to crush your batteries.  Buy new remotes and hope for the best.  That's what I did.

    • Eddie_T's avatar
      Eddie_T
      Streaming Star
      4 years ago

      Roku should replace our remotes ASAP. Maybe we should make our comments of displeasure on their facebook or youtube pages for all to see!