Hi Danny - I see that you are a Roku employee, which is great to have an opportunity to engage with a direct employee! As you can see since I first posted this issue, NUMEROUS people are all having the exact same issue. While this may appear to be a small percentage of the overall Roku community, it also doesn't include all the others who aren't motivated to turn to this forum to seek help, the others who just "deal with it", and the rest who buy a different brand of device when they've had enough. We have all described it in detail and similarly. It's pretty clear to me this is a Roku device issue. We've all re-programmed the remotes, we've all changed the batteries, we've all tried all the suggestions - but this continues to happen. A real solution - a patch or update - OR a free replacement of my Roku Ultra - would all be acceptable solutions. Hopefully one of them can happen soon so we can enjoy using our Roku and not switching to another brand when this one ultimately wears out. Thanks!
