Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Yanairyreyes
Level 7

Return a remote because my serial number doesn’t seem to be working

I don’t know who to contact about my remotes serial number I tried looking everywhere I got the wrong remote so I’m trying to return it. I should just be able to return with one click! 

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renojim
Community Streaming Expert

Re: Return a remote because my serial number doesn’t seem to be working

What exactly are you trying to do?  I've never needed a remote's serial number and I'm not even sure they even have one.  If you're looking for the serial number of the Roku device, you can see it displayed under Settings->System->About or under "linked devices" on your Roku account at https://my.roku.com .

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Yanairyreyes
Level 7

Re: Return a remote because my serial number doesn’t seem to be working

I bought a remote, the wrong one and now I would like to return it but it’s asking for a serial number which the remote doesn't have. How would I return my remote?

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renojim
Community Streaming Expert

Re: Return a remote because my serial number doesn’t seem to be working

So this is one of Roku's great automated web pages?  Try using the serial number from your Roku device and see if you can proceed that way.

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