Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
daviscj003
Newbie
‎07-02-2023 08:13 AM

Repeated pairing required on remote. Works for a little while and then have to pair again!?

Previously worked without issue, however, for the last few months, my remote requires constant pairing in order to work.  Will work for a while - minutes to hours but then needs to be paired again to work.  Not a battery issue.  Could this be related to an IP address?  Like possibly a static vs. random IP address?

0 Kudos
Reply
1 REPLY 1
RokuERey
Community Moderator
Community Moderator
‎07-04-2023 09:13 AM

Re: Repeated pairing required on remote. Works for a little while and then have to pair again!?

Hi @daviscj003,

Welcome to the Roku Community!

We'd like to know more about this behavior going on in Remote.

Could you tell us when you started seeing the issue occur? What are the steps to reproduce the issue? What Roku device is your device paired with?

With more understanding about this, we'll be able to work further.

Regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Reply