Remotes

[Lindsey91]

So I have 3 rokus in my house and we can't figure out how to get them to turn the TV on and off and change the volume. I've done every step in the how to videos and what not, it's when we get to search for your TV brands, nothing will pop up for brands. Not even when we search Samsung. One of the videos I watched, lots of models popped up when he typed. When we type, nothing changes. Totally at a loss on what to do.

Side note, all 3 of our roku's are different kinds and we have 3 different brands of TVs as well.

[renojim · Accepted solution]

A lot of people seem to have this problem.  I haven't seen a solution, but I just went through it myself and it was a network problem.  If my Roku is connected to my network that blocks all kinds of IP addresses it won't find any brands.  If I connect it to my open network then it works.  If you're using any kind of blocker on your network try disabling it. Try restarting all of your network equipment - modem/gateway/router.

If it still doesn't work, try using your phone's hotspot feature if possible and connect to that.  Keep in mind that some Roku devices only support 2.4GHz, so make sure the hotspot is set to use a 2.4GHz channel from 1 to 11.

[Lindsey91]

The Hotspot worked! Thank you so much!

[HECxyz]

The workaround proposed is ingenious but not practical.  ROKU  needs to fix this problem No one should be forced to use a phone hot spot or open network. Generally those should not be sustained.  ROKU has  had complaints about this for over four months. The tech support staff have confirmed this and themselves waiting for the update so that they do not have face the complaints.  Unless fixed, perhaps ROKU should withdraw the promotion of the value of the volume features for the remote and also offer a rebate to customers that face this issue.