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fsaemi's avatar
fsaemi
Reel Rookie
4 years ago

Remote won't pair with device

I've got a Roku streaming stick+ (model 3810X) that won't pair with its remote.

I am powering the device via an external USB power source (not through my TV's USB port). I turn the device and TV on. During the purple boot sequence, I insert batteries into the remote. The remote's green LED immediately begins blinking--even before I press the tiny button on the back. However, the remote and stick do not pair. In fact, the stick completes booting and prompts me to "pair my remote" by removing the cover and pressing the black button.

pairing remote
remotes

15 Replies

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    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi fsaemi

      Thanks for letting us know about the issue you're experiencing.

      Please reply here with the serial number of the affected Roku device. It can be found at the back of the stick itself.

      Once we have the information needed, we'll be able to forward it to our support team for further assistance.


      All the best,
      Kariza

      • HarryHibler's avatar
        HarryHibler
        Newbie
        4 years ago

        I have the same problem with model 3811X serial number 253993565825. Please help. [personal information removed]

    • Rosie1974's avatar
      Rosie1974
      Newbie
      4 years ago

      I have a sanyo tv with no remote does not give me the option for a sanyo tv brand 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Rosie1974

        Thanks for the post.

        If you are trying to pair your Roku device remote to your Sanyo TV and are not able to detect the brand that your TV is using, we would recommend connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to see your brand TV during the pairing process.

        Please keep us posted what you find out.


        Thanks,
        Danny