Remotes

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fsaemi
Level 7

Remote won't pair with device

I've got a Roku streaming stick+ (model 3810X) that won't pair with its remote.

I am powering the device via an external USB power source (not through my TV's USB port). I turn the device and TV on. During the purple boot sequence, I insert batteries into the remote. The remote's green LED immediately begins blinking--even before I press the tiny button on the back. However, the remote and stick do not pair. In fact, the stick completes booting and prompts me to "pair my remote" by removing the cover and pressing the black button.

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15 REPLIES 15
fsaemi
Level 7

Re: Remote won't pair with device

I am following up as Kariza asked.

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RokuKariza-D
Community Moderator
Community Moderator

Re: Remote won't pair with device

Hi @fsaemi

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the affected Roku device. It can be found at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HarryHibler
Level 7

Re: Remote won't pair with device

I have the same problem with model 3811X serial number 253993565825. Please help. [personal information removed]

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fsaemi
Level 7

Re: Remote won't pair with device

Hi Kariza

 

SN is C13861166865. I would appreciate you and your team's support

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fsaemi
Level 7

Re: Remote won't pair with device

@RokuKariza-D 

 

SN is C13861166865, MODEL 3810X

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RokuMary-F
Community Moderator
Community Moderator

Re: Remote won't pair with device

Hi @HarryHibler,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? 

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp 

Please let us know and we'll continue assisting you from there!

Regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: Remote won't pair with device

Hi @fsaemi,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience for the time being!

Regards,
Mary

Harmonk1
Level 7

Re: Remote won't pair with device

The remote turns my tv on and off but keeps flashing a green light and wont let me use my Roku remote app my serial number is 22505F160918

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote won't pair with device

@Harmonk1

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? Have you made sure that your Roku device and your mobile device are using the same wireless network?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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