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Gurn's avatar
Gurn
Reel Rookie
4 years ago

Remote won’t pair light blinking but stuck on pair your remote screen

I just got Roku.  Have done all the trouble shooting.  Pairing light is blinking but I’m stuck on Pair your remote screen.  Nothing works.  It won’t connect to remote.  

46 Replies

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  • 1) Pull the batteries from the remote.

    2) Factory Reset the Roku (hold the reset button in for 45 seconds with the power on)

    3) When it gets to the pairing screen, put the batteries in the remote and hold it an inch or two away from the Roku (just hold it there for a minute).

    Repeat this process a few times (but instead of doing the Factory Reset, just reboot the Roku by pulling the power from it).

    If it still wont pair, return/refund/exchange.

     

    • cschoward11's avatar
      cschoward11
      Newbie

      Same deal. I've reset and unplugged and continue to be stuck on the pairing screen. Funny thing is, it worked when I first set it up, then once the power went off and back on it no longer worked

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        cschoward11

        Thanks for the post.

        If you are unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • I had the same problem and it was very frustrating. I was just about ready to return it when I saw in one reply to reset it with the remote right next to the Roku receiver. I put them nose to nose and **bleep** if it didn’t start pairing. This is not a battery issue as they are new and the remote now works anywhere in the room.