Remotes

[nastor5]

My tv randomly stopped connecting to my wifi and couldn't see any networks at all. Tried network reset and it said something in the MAC field like "Wi-Fi hardware not connected" or something. Went through a million google searches trying different resets and troubleshooting, nothing worked, so went for the factory reset.

Now my TV turns on and is stuck on the red language screen. When I press the remote's pairing button the light comes on and flashes for a while but eventually never connects and turns off. Have tried unplugging the tv, removing the remote batteries, holding the pairing button for 20 secs and then trying to pair, and any combination of the above.

Any ideas? Thanks!

[jose73]

Hello N5,

I'm having the same problem, do you have a Roku 3 model 4200x?

[sleeplessseattl]

Having the exact same issue! Even bought a new remote and ethernet cable but still stuck on the language screen with two (one original one new) remotes that won't pair

[jose73]

I thought about buying a new Roku 4 but what a dilema cannot do a factory reset. $99

[RokuERey]

Hi Community user!

Greetings from the Roku Community!

We'd appreciate the information provided about this ongoing issue, and we apologize for the inconvenience this has caused.

We'll be glad to take a closer look at this. To better understand the issue you're seeing. When did the issue occur? Have you tried using a different HDMI cable to see if you still see the same issue? If possible, could you provide us with a screenshot or a video clip of the issue you're seeing?

By understanding this thoroughly, we'll be able to provide you with accurate solutions.

Thanks,

Rey

[ThugAngel]

It's stuck on the language screen. Remote will only power on & off, nothing else. Can't connect TV to WiFi after factory reset until I'm able to get past the language screen. After I factory reset my TV, my remote control stopped working. I can't add the TV to my Roku account on the website or the remote control app since WiFi isn't available until after set up. 

[renojim]

@ThugAngel, I assume you have a voice remote with a microphone button on it?  Have you tried pairing it?

How to set up your Roku® voice remote | Official Roku Support

[MC48]

[RokuElmer-H]

Hi, @MC48!

Greetings from the Roku Community!

Thank you for informing us about the issue you are facing with remote pairing, and we apologize for the inconvenience that it caused you. We would like to properly assess the issue and investigate it further.

Here's how to proceed and see if this helps you out.

• Power cycle your TV ( Unplug from the power outlet and wait for at least 5 sec.)
• Reconnect the power cable turn on your TV and wait until you routed to the main screen
• Locate a new matching pair of batteries.
• Press the pairing which is located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.

Note: If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds or until you see the status light begin to flash.

For more information and detailed instructions, you can refer to this support page: How to fix your Roku voice remote that is not working

Thanks,
Elmer