Forum Discussion

Celeste2320's avatar
Celeste2320
Reel Rookie
4 years ago

Remote won’t charge for days

My roku remote won’t charge. The green dot will blink. I’ve had it on the charger for 3 days and no improvement. I have tried to do a reset by pressing pair button for 20 seconds. I have also switch the cords, to help ensure it’s not the charging cord. Nothing seems to work. 

11 Replies

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert

    The Voice pro remote doesn't come with a usb power plug of its own, and they are not all alike. Try a different usb ac adapter, I use the fast charger that came with my Motorola cellphone work's great. Other's aren't so great. 

    • Celeste2320's avatar
      Celeste2320
      Reel Rookie

      I have tried 4 different charging cords. I bought this in July and have had to charge it a few times. This time, with no success regardless of how long or with what cord. I think it’s broken. Does anyone know if there is any type of warranty? 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator

    Hi Celeste2320

    We're sorry to hear about the issue you're running into.

    Please reply here with the serial number of the Roku device associated with your Voice Remote Pro. It can be found at the back or underneath the player itself.

    Once we have the information needed, we'll be able to forward it to our support team for further assistance.


    All the best,
    Kariza

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert

        Celeste2320 

         

        You do have a Roku Voice Pro remote, yes? Your stick+ 3810 has nothing to do with rechargeable voice pro charges or not.

    • Cutter1019's avatar
      Cutter1019
      Newbie

      Karisa,  I’m having the exact same issue and this remote is less than six months old.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hi Cutter1019

        Thanks for the post.

        We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

        With more information, we can assist you further.


        All the best,
        Kariza

  • I’m having the same issue I can’t get my remote to charge I pressed the button charged over night etc I’m looking for a replacement offer at this point 👀

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      Spoiler
      Spoiler
       

      The voice pro has been out of stock for months, look likes it'll be December before it's available again. Of course  I expect it sell out fast again. 

  • ill help out seems rechargable roku remote is killing chargers for some reason im sure they will say they will help u but they wont sorry for your luck

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator

      Hi Thehirv

      Thanks for posting here in the Community.

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

      Please keep us posted with the details.


      Regards,
      Karla