A warm welcome here in the Roku Community, rdevin.
We appreciate you for raising your concern and trying to troubleshoot your TV by performing a hard reset to no avail.
Worry no more, as we are more than willing to forward your concern to the appropriate Roku team for further review as to why this is happening. In the meantime, you can use the Roku remote that comes with your TCL Roku TV or use the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming devices and has a private listening feature.
Once again, we sincerely apologize for any trouble and inconvenience this may have caused you and appreciate your patience and understanding as we work on this.
Feel free to let us know if there's anything else we can be of assistance with, and we'd be more than happy to continue assisting you with anything at any time in the best way we can.
Best regards,
Carly
No solution was evident here so I would add that the newer RF remote ROKU support sent me to replace the legacy remote, worked perfectly for my Premier + player and older Samsung flat panel TV (including Power and Volume buttons). So yes, the new remote was the solution for my legacy streaming player. Hopefully your player is modern enough to run the software and has no remote issues.
Thank u 4 posting this solution 4 other folks in the future. It's disappointing when they want 2 take the solution 2 a private message as others don't benefit with the outcomes, so I appreciate u taking time 2 update your thread 4 others!
