Hi Ralphie2,
Thank you for letting us know, and welcome to the Roku community!
We appreciate the effort that you put into troubleshooting the issue. We will be more than happy to assist you further. Please check out this support article here on how to fix your Roku voice or simple remote that is not working.
If the problem still persists, kindly send us a private message here in the Roku Community.
We hope this helps, and we look forward to hearing from you soon.
Thanks,
John
Hi John;
As noted earlier, my remote is not a "Simple" IR remote but one of the--if not the first--ROKU RF remotes that I call a 'Basic' remote. It does NOT have voice control or a search button and so for all of the reasons described above...the remote fixing article is useless as it does not provide instructions for my specific remote type. I did try the two pairing methods given--always starting from an unpowered state--but got nowhere. I considered performing a factory reset (if possible) but decided not to try as I might end up losing the firmware update information as evidence of the problem.
Hi Ralphie2,
Thank you for keeping us posted here in the Roku Community!
We want to ask you to send us a private message so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We'll wait for your response.
Best regards,
John
TCL Model 55R613 software 12.5 build 4176-30 Cannot control volume or power with cox XR15 remote, have tried factory resets and tried pairing multiple times. this tv does have place to enter code. Otherwise guide and other controls all work
