Remotes

[Skooter]

Hey, Mary read some of the comments below... let get us some help!

[_annapatata]

Quick update. I purchased fresh alkaline batteries from Anker, and now my remote works as expected. At first, the power and volume buttons didn't work, but I followed the troubleshooting steps I've found here on the forum and now it's fixed. 

[_annapatata]

Not sure with sticks, mine's Roku Ultra 4k+. Here's the catch:  All of a sudden, my remote didn't work at all,  as in out of the blue.  I really think their remotes have a life span, like it's meant to be broken after some time. They need to something about it, tho. Sigh.

[RokuDanny-R]

@Skooter 

Thanks for the posts.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Skooter]

Danny pair if you want to read any of the above is the same issue so you just keep on asking what's wrong and it's the same issue you could just read and read and read I'm very fed up and very frustrated with Roku and your lack of customer service it's all ridiculous.

[RokuDanny-R]

@Skooter

Thanks for the follow up.

As previously stated, can you please provide more detailed information about the issue you are experiencing? What are the steps to reproduce the issue? What is happening on screen? What troubleshooting steps have you already taken to try to resolve the issue?

Without further details and clarification, we will be unable to assist you further.

Thanks,
Danny