Help

Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
russ-jr
Level 7
‎11-07-2021 05:30 AM

Remote power button turns tv on but not Roku streaming player.

When i press power button on Roku express 4K+ the tv comes on but not the streaming player... screen on tv has error message indicating nothing is being sent to HDMI. If I then hit home button on remote or back arrow streaming player comes on. Of lesser concern but a desire is to have streaming player come on with same page when turned off ie Live menu. 

0 Kudos
Reply
2 REPLIES 2
dmack55
Level 7
‎11-07-2021 02:39 PM

Re: Remote power button turns tv on but not Roku streaming player.

Mine started doing the same thing about a week ago.  I hope someone has a solution.Mine started doing the same thing about a week ago.  I hope someone has a solution.

0 Kudos
Reply
makaiguy
Community Streaming Expert
‎11-07-2021 07:03 PM

Re: Remote power button turns tv on but not Roku streaming player.

@russ-jr @dmack55 -

An update to Roku software version 10.5 is slowly rolling out.  For some newer Roku devices it adds a Power option under the Settings > System menu path.  If you have this new Power option, disable the Power saver to return the Roku to its previous always-on operation.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply