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Silverhand8858
Reel Rookie

Remote opens TV menu and turns on audio guidance

Remote randomly opens TV menu and turns on audio guidance. Can't turn it off with Roku remote obviously. Anyway to stop this from happening?

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3 REPLIES 3
Tivoburkee
Community Streaming Expert

Re: Remote opens TV menu and turns on audio guidance

@Silverhand8858 

 

If the Roku IR conflicts with TV IR commands nothing will change that, neither has multiple IR addresses. You could abandon the Roku IR for good switch to WiFi Roku remote. Which are sold separately. 

Edmund
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Remote opens TV menu and turns on audio guidance

@Silverhand8858, does it happen when you press the Mute button?  A lot of TVs seem to use a long press of that button to enable audio guidance.

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Silverhand8858
Reel Rookie

Re: Remote opens TV menu and turns on audio guidance

Yeah. Long pressing mute is what's causing it. Didn't realize until you said that 

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