Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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mslyda8
Level 7

Remote no longer controls volume and power

I bought a new roku to control the volume and power from remote. It worked. Then I did the software update and it stopped working. I cannot find anywhere to actually talk with someone and get help. Every time I try to go to settings and try to fix, it tells me my TV brand (TCL) is not supported by Roku. Well, it was a few days ago... And I can't figure out how to reply to the posts or message this Danny person who might help...

I am absolutely annoyed with Roku. This is ridiculous. 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Remote no longer controls volume and power

If you use the Home Screen menu to select your remote under Settings->Remotes & devices->Remotes do you see an option to "Set up remote for TV control"?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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JackieGian
Level 7

Re: Remote no longer controls volume and power

I’m having the same issue. I tried setting up for TV control. The music doesn’t stop playing. This started after a software update at 12:31 this morning. Now what?

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