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RockerV
Reel Rookie

Remote has all the pictures rubbed off the buttons but works fine.

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Any help with this without buying a new remote every few years?

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2 Solutions

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RokuKariza-D
Retired Moderator

Re: Remote has all the pictures rubbed off the buttons but works fine.

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@RockerV

I hope you're doing well.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to TCL's customer support team to report the issue. They are the best ones to help you out with that matter.

You can contact them here: TCL Support | 1-877-300-8837


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RockerV
Reel Rookie

Re: Remote has all the pictures rubbed off the buttons but works fine.

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It seems to me the better solution is to get a replacement made by Roku and not TCL and not have the same issue. Thanks

View solution in original post

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8 REPLIES 8
Tivoburkee
Community Streaming Expert

Re: Remote has all the pictures rubbed off the buttons but works fine.

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Roku doesn't sell parts for remotes, not even battery doors. 😞 Sorry but have live with it as is or buy a new remote.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Strega
Roku Guru

Re: Remote has all the pictures rubbed off the buttons but works fine.

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If you have a steady hand, you might be able to make something legible with a fine or extra-fine point paint pen.

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makaiguy
Community Streaming Expert

Re: Remote has all the pictures rubbed off the buttons but works fine.

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The only remote I've had this happen to is the one supplied by TLC for my TLC Roku TV.  The manufacturers of "Roku TVs" license the Roku operating software but provide all the hardware themselves, including the remotes.

I've not yet had the markings rub off of a Roku-supplied remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RockerV
Reel Rookie

Re: Remote has all the pictures rubbed off the buttons but works fine.

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Yes this is a TLC Roku TV remote.

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RokuKariza-D
Retired Moderator

Re: Remote has all the pictures rubbed off the buttons but works fine.

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@RockerV

I hope you're doing well.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to TCL's customer support team to report the issue. They are the best ones to help you out with that matter.

You can contact them here: TCL Support | 1-877-300-8837


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RockerV
Reel Rookie

Re: Remote has all the pictures rubbed off the buttons but works fine.

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It seems to me the better solution is to get a replacement made by Roku and not TCL and not have the same issue. Thanks

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DBDukes
Community Streaming Expert

Re: Remote has all the pictures rubbed off the buttons but works fine.

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@RockerV wrote:

It seems to me the better solution is to get a replacement made by Roku and not TCL and not have the same issue. Thanks


Be aware that the Roku Simple Remote, which is the IR remote Roku makes, is not compatible with Roku TVs. Roku does not make any IR remotes that work with Roku TVs.

However, the Roku Voice Remotes are compatible with Roku TVs.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RockerV
Reel Rookie

Re: Remote has all the pictures rubbed off the buttons but works fine.

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Thank you yes, I have the voice remote 🙂

I use it without line of site all the time, My Premier+ and old Roku 3 still work and do not need line of site (and also still have all the markings on the buttons).

Thanks again everyone for your input. I know not to get a replacement from TCL lol.

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