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Tony56's avatar
Tony56
Newbie
5 years ago
Solved

Remote for Streaming Stick doesn't work anymore

I have a RC-AL2 remote for Roku stick that plugs into back of tv, it doesn't work any more. Volume, on/off button, nothing. Green pairing button on back won't even light up. Just put new batteries in. Nothing. How much and how to order a replacement ?

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    • paula5's avatar
      paula5
      Newbie
      5 years ago

      My Roku streaming stick + remote doesn't work i was on my phone signing up and when i went back to my roku remote it didn't work 

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hello paula5

        We're here to help!

        Have you tried performing any troubleshooting steps? You can try re-pairing your remote to your Roku by following the instructions below:

        1. If your remote uses standard batteries, open the battery compartment and remove the batteries.
        2. Remove the power cable from your Roku device, wait 5 seconds, and then reconnect the power cable.
        3. Wait until your Roku device displays the home screen.
        4. Restart your remote.
          • Standard batteries: Reinsert the batteries into your remote.
        5. Press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, try again. If the light still does not flash, charge your remote or replace the batteries.
        6. Wait for 30 seconds while the remote establishes a connection with your Roku device.
        7. The remote pairing dialog should appear on your TV screen.

        Check out this Support article for more information: How do I resolve issues with my Roku® voice remote?

        Let us know if this works for you.

        All the best,
        Kariza