Remotes

[Pmlndastl]

I have 5 Roku remotes and only 1 continuously locks up. Please don't tell me to reset/ pair again/replace batteries/reboot roku etc all of the standard responses we see on this community forum. The solution isn't to use the mobile app either as that's beyond an inconvenience. 

Roku, just admit the remotes are faulty (they suck). My model is RC691 and I would be happy spend $20 for a new one if I knew it worked like the others.  Incredibly difficult to recommend Roku to anyone with simple issues that the company refuses to acknowledge. 

[RokuERey]

Hi @Pmlndastl,

Greetings from the Roku Community!

We're sorry for the inconvenience caused by these remote woes. We'd like to take a step in and see how we can get you started.

To assist, could you share with us the serial number of the device where its paired? This can usually be found at the back of the Roku device.

Please keep us posted and we'll take a closer look into it.

Regards,
Rey