Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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MrCee
Level 7

Re: Remote Volume Control Issue.

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It seems EVERYONE of Roku ownership will be facing this problem. It just happened LAST NIGHT to us. I think someone goofed in the last "update". Hey ROKU!!! Please fix this problem BEFORE you lose a customer...I have 3 TVs. Today is 4/29/2021. Please don't ask for irrelevant information, just accept the fact that with so many complaints, occurring at the same time about the same subject, YOU have a problem YOU need to fix.

CJF

Re: Remote Volume Control Issue.

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Re-pairing the remote fixed it for me. It went through the Enhanced guide that I couldn't get through before the repairing. After I paired the remote again it asked to do enhanced controls and fixed it.

0 Kudos

Re: Remote Volume Control Issue.

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What is the solution?

 

Re: Remote Volume Control Issue.

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Yes they do! It’s not working. Give us a solution not a run around

 

Re: Remote Volume Control Issue.

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Try pairing new remote. Go to settings and add new remote. Remove battery cover and press the pairing button. Go through the guide once paired. That fixed it for me.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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Hi everyone!

Thanks for the posts regarding the issue you are experiencing.

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you are still experiencing an issue, please see this thread for more information: https://community.roku.com/t5/Remotes-Accessories/Did-your-Roku-remote-lose-volume-and-TV-control-af...

To avoid further confusion on this thread, we will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator