Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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grimmdm
Level 7

Remote Dies

Hello I just bought a Roku Express+ and in less than two weeks the remote died...I replaced the batteries and it still won’t work...I have trouble shooting it in every possible....

 

how do I get a hold of someone to complain about faulty product...?

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Remote Dies

I believe the remote supplied with the Express+ sends its signals to the Roku by infrared (IR), which is direct line of sight only.

  • Be sure the front face of your Express is facing your viewing location.
  • Make sure there is nothing blocking the direct line between you and the Roku.
  • Check for interference with the IR signal -- some fluorescent lights may interfere, as can direct sunlight.
  • You can check if the IR signals are being sent in the first place by pointing your remote at a digital camera, even one build into a phone or tablet, and pressing some remote buttons.  If the remote is sending signals you should see them flash on the camera view screen.

Otherwise warranty claim instructions: https://support.roku.com/article/208757058

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Dies

@grimmdm

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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