Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TalGal
Level 7

Remote Batteries Intermittently Lose Contact

We have two Roku devises, but have been using the same remote for both because one remote quit working several months ago.  I was messing with the inoperable remote today and it started working again!  I discovered it works intermittently if I keep the battery cover off and wiggle the batteries when it stops working. 

It appears the batteries don’t stay properly seated to make a continuous connection.  Is there a way to adjust the connection points somehow to ensure continuous operation?  I tried cleaning the metal connectors with an old toothbrush, roughed them up a bit with sandpaper, and extended the springs to ensure they are tight, but nothing has corrected the problem. 

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Remote Batteries Intermittently Lose Contact

Did you clean the contacts on the batteries as well?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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TalGal
Level 7

Re: Remote Batteries Intermittently Lose Contact

I didn’t clean them since nothing looked dirty and I sanded the top surfaces, but have since read cleaning with vinegar and/or alcohol will remove oxidization and any sticky or oily material. I’ll give that a try as well. Thank you.

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makaiguy
Community Streaming Expert

Re: Remote Batteries Intermittently Lose Contact

FWIW, I've always found a good scrub with a pencil eraser does a pretty good job.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Strega
Level 17

Re: Remote Batteries Intermittently Lose Contact

Have you compared the batteries to others?  Over the years I've seen a surprisingly large number of posts and user reviews about supposedly standard size batteries varying in size.  I've seen talk of crumpling up some aluminum foil to take up the slack.

Another thing that can happen is that bits of plastic in the remote can crack or break off entirely.  This is especially easy if the remote has ever fallen since the batteries are relatively heavy.

By the way, sanding seems like a potential "short term fix" to me.  Ie: if you're not careful, you might sand through a plating that keeps the metal underneath from oxidizing.

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