Remotes

[EasyE33304]

My remote keeps saying the battery level is at 8 or 9% after just recharging it. Whenever I use the remote the notification pops up. Is there anyway to remove the notification or fix the issue???

[RokuArjiemar]

Hello! @EasyE33304,

Thanks for the post,

We appreciate you reaching out to us. We're pleased to assist.

Troubleshoot your Roku Voice Remote Pro

• Setup and charging: How do I resolve issues with my voice remote?
• TV controls: Why is my voice remote not controlling my TV?
• Voice: Why is a voice command not recognized?
• Personal shortcuts: Why can I not create a personal shortcut?
• Lost remote finder: How do I change the lost remote finder sound?
• Headphone Mode: How do I resolve issues with Headphone Mode?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[AstonFree]

Same problem with my rechargeable headphone remote. Will not recharge beyond 8% even when i secure the recharger tab into the usb port to solidly connected and steady with painter's tape!  Blinks but no charge increase beyond 10% after an hour.  This same 7 and 8% recharging question is all over the internet. So does not seem like an operator error.

[RokuJohnB]

Hi @AstonFree,

Welcome to the Roku Community, and thanks for keeping us posted!
We will be more than happy to assist you further with this issue that you're having with the Roku remote. Please try to use another charging cable and see if that will fix the issue that you're seeing.

Let us know how it works, and we will continue to assist you further.

Kind regards,

John

[lwilson372]

Just bought new remote charger cable from Roku. Still does not take a charge. Says battery level 0%.

[RokuTakashi]

Hi, @lwilson372

Greetings, and welcome to the Roku Community.

We appreciate your sharing this information with us, and we'd be more than glad to assist. Could you tell us more about the issue you've encountered? When did you first experience this issue?

With more details, the better we can assist.

All the best,
Kash