Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Wildrose
Level 9

RC538 rechargeable remote issue

I bought the new rechargeable remote earlier this year. Now it doesn't hold a charge for very long. Plus when charging it displays 3% then jumps up, down, up, etc. Kind of random. Also while charging with the headphones in it'll like disconnect and blast sound into the room like the headphones aren't plugged in (now I lower the sound way down for unplugged in levels). (Scared the heck out of me the first time 😆).  I tried to initiate a return and it wants the serial no. But it doesn't have one and the TV one it said not eligible but the TV wouldn't be as it's a couple of years old (TV is a 7105X, mod 55S405, s/w 10.5.0, build 4201-30). I'd try to change the battery to see if that would work but it doesn't appear replaceable sigh.

But I love the remote otherwise!

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3 REPLIES 3
RokuMary-F
Roku Employee
Roku Employee

Re: RC538 rechargeable remote issue

Hi @Wildrose,

Thanks for reaching out to the Roku community regarding your Roku Voice Remote Pro.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

 

JG718411
Level 7

Re: RC538 rechargeable remote issue

I have a similar issue. After 6 months and 4 charge ups it won't charge anymore. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: RC538 rechargeable remote issue

@JG718411

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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