Problem with Voice Remote Pro

Hi Cindy53,

Thanks for posting to Community!

You've done a great amount of troubleshooting. Thank you so much for the detailed write up.

When you're using the physical volume buttons, your Voice Remote Pro uses IR technology to send the volume signal to your TV. 

It is possible to have this feature work from voice commands, however, you'll need to turn on HDMI-CEC, if your TV offers this functionality. If your TV doesn't offer HDMI-CEC then you'll need to use the physical volume buttons, but the good news is that we found the Sony Bravia settings below.

Enabling CEC is different for every TV brand. Some have separate settings for each, while others combine the features into one setting that turns ARC and CEC on or off at the same time. In general, you can often look in a "settings" menu for CEC-related settings, sometimes in a "system" or "advanced" submenu. ARC-related settings may be located in the same place, or they may appear separately in an "audio" or "sound" menu. 

Here are the settings that may work for your Sony TV:

Sony (BRAVIA Sync)

• CEC steps:

  1. Press the Home button on your Sony remote.
  2. Use the directional buttons to highlight Settings.
  3. Press the OK button.
  4. Select Watching TV.
  5. Select External inputs.
  6. Select BRAVIA Sync settings.
  7. Enable BRAVIA Sync control.

To really dive in and learn more about this feature, or for anyone else who may see this post and may have a different brand of TV, please refer to our helpful guide here which has basic instructions for some LG, Samsung, Sony, Hitachi, and other TV brands: https://support.roku.com/article/360034303013 

Let us know how it goes! We're hoping this will work for you.

Cheers,

Austin