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LANative
Reel Rookie
‎10-04-2023 11:54 AM

Private listening voice pro remote only plays one speaker

The sound comes from the left side only.  I tested with another voice pro remote and showed the headphones do work correctly.  I just received the remote the Ultra player.  Everything else seems to be working fine.  The reason I bought the player was to have private listening.  Do I return everything I received, or just the remote?

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LANative
Reel Rookie
‎10-05-2023 11:47 AM

Re: Private listening voice pro remote only plays one speaker

I just saw in the Return/ Replace policy that when a defective device is part of a bundle, then the entire bundle must be returned for replacement.

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renojim
Community Streaming Expert
‎10-05-2023 01:04 PM

Re: Private listening voice pro remote only plays one speaker

You might try contacting support at https://support.roku.com/contactus and see if you can get to one of the chat options.  No guarantees, but I've seen people here report that they managed to get Roku to send out a new remote.

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