Remotes

[Jtaker]

I’m beyond frustrated at the fact that all of a sudden the power volume and mute are not working on my chargeableRoku, remote. I’ve had this for less than a year, and it was working perfectly fine until a couple weeks ago. Has anyone figured out how to fix this? Reading through the post Roku recommends using the app. I have not been able to figure out how to power on and off my television with the app let alone change the volume or mute. 
#remote

[Tivoburkee]

@Jtaker 

Are you using this on Roku tv? Or non-Roku tv with Roku streaming device connected? If it's the latter, did you try programming your tv brand in again? 

settings> remote & devices> remote> remote in USE> program tv> follow prompts

[RokuJharra-Q]

Hi, @Jtaker Welcome to the Roku Community!

We understand that your Power volume and mute are not working on your Roku remote, and this is just additional information from what @Tivoburkee mentioned that you can apply for troubleshooting the remote.

Set up your Roku voice remote for TV control:

Go to Home > Settings > Remotes & devices > Remote > Set up remote for TV control
(follow the on-screen prompts to complete the process)

NOTE:

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra