Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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internetvic1
Level 8

[OS 10.5] Roku Ultra shortcut buttons not working?

Today my Ultra updated to version 10.5.0 build 4198-c2 and now shortcuts beep and do not launch the channels they were set up to launch neither can they be programmed.

I like Roku streaming devices but having purchased an Amazon Firestick for when I'm travelling, I must say that I am impressed with it and may ditch Roku.

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4 REPLIES 4
RokuIrene-S
Roku Employee
Roku Employee

Re: [OS 10.5] Roku Ultra shortcut buttons not working?

Hi @internetvic1

Thanks for the post.

We would be more than happy to look further into this issue for you.

What specific Roku model do you have? What channels are their shortcut buttons set to? Have you tried reconfiguring the buttons to your wanted channels or different channels for troubleshooting purposes?
 

All the best,
Irene

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Cookease
Level 7

Re: [OS 10.5] Roku Ultra shortcut buttons not working?

My Roku worked just fine yesterday.

Today the update to OS 10.5 notice appeared.

Remote suddenly does not respond.

Model RC81

P/N 3226000275

please advise

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renojim
Community Streaming Expert

Re: [OS 10.5] Roku Ultra shortcut buttons not working?

@Cookease, try pairing your remote again.  Press and hold the little button in the battery compartment until the green light starts to flash and then unplug the power from your Ultra for a few seconds and plug it back in.  Give it time to restart and find the remote.  You may want to put in a new set of batteries or even try a new set before you try to pair it again.

Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: [OS 10.5] Roku Ultra shortcut buttons not working?

The rc81 is very old 3600 stick remote, it doesn't have personal programmable shortcut keys. 

Edmund
Roku Community Streaming Expert

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