Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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OK_Now_What
Level 7

Not Connected (where time usually is)

I've had this Roku (Stick+ I think) for less than 2 years. I usually use the phone app to control the Roku. But in the last 2 weeks when I need to use the Roku remote, it says 'Not Connected' on the home page where the time/clock usually is. Sometimes when I unplug the Roku then plug it back in, the remote pairs with it. Sometimes it takes 2 tries, but today it has been at least 6 times and it still says 'Not Connected. I've switched to using my Amazon FireStick which I hate the UI..

Is the remote broken? I've hardly used it. I did most of the usually trouble shooting(except factory reset). It worked. But the next day the Roku remote and the app won't connect. I can't find my box and I can't use the remote to access model, serial number or anything else.

What can I do?

 

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8 REPLIES 8
Tivoburkee
Community Streaming Expert

Re: Not Connected (where time usually is)

The not connected has nothing to do with your remote, it's referring to the internet not being connected. 

Edmund
Roku Community Streaming Expert

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OK_Now_What
Level 7

Re: Not Connected (where time usually is)

Do you have a solution then? My other stuff seems to connect to the router/internet without any problems. Why is this starting now? I have a TP-Link archer c7. It's about 12 feet from the Roku.

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Tivoburkee
Community Streaming Expert

Re: Not Connected (where time usually is)

Do you give it a little time to actually connected to the internet? It will go away on its own in a bit. 

Edmund
Roku Community Streaming Expert

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OK_Now_What
Level 7

Re: Not Connected (where time usually is)

Yes, like an hour. I pressed the reset button, and guess what? Now I am stuck on Pair Device. For an hour! Also I tried my other Roku the Ultra, to try and relax to some music on TuneIn, the music plays, I plug in the headphones and then no sound, picture freezes, Roku Ultra restarts. Didn't do that yesterday. I bought an Amazon Echo yesterday, did that fvck up everything? It could explain the Ultra problem, but the Stick+ has been doing this for weeks. Around the time I got SlingTV. But I haven't had any connection problems with the Ultra.

WTF? Do you have any answers? I'm lost and mad.

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StreamerUser
Level 20

Re: Not Connected (where time usually is)

@OK_Now_What 

1) Make sure you are using the supplied USB AC adapter to power the SS+ - TV USB ports rarely have enough power (Don't use the TV's USB ports).

2) Your AWR (aka "Long range wireless receiver) may be bad - its the short USB cable with the thick (antenna) section - try replugging this/verifying its connected.

3)  Make sure both your SS+ and Ultra are updated: Settings/System/System updates/Check now - 10.0.0-4209 is the latest firmware.

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OK_Now_What
Level 7

Re: Not Connected (where time usually is)

I did all of that a day or two ago. I'm PO today because unplugging and plugging the Roku in the power strip while not connecting got annoying. I must have done it close to a dozen times today. My TVs USB don't provide power. Read my first post, this just started happening in about the last week or two. There are days when I don't use the TV, and 75% of the time I use the mobile app, when the app is finicky or I'm charging the phone, I use the remote.

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StreamerUser
Level 20

Re: Not Connected (where time usually is)

@OK_Now_What 

None of your prior posts, including the OP, mentions the power source - just that you unplugged/replugged (and doesnt indicate whether that's the USB to the SS+, the USB PS to the AC, or the SS+ to the TV).

FYI, all USB ports supply power (its part of the spec), but most TV's USB ports dont supply sufficient power for the SS+.

When a SS+ has trouble both being connected wirelessly and staying paired/pairing to the remote, its usually indicative of a bad AWR/connection to the AWR, or insufficient USB power.

Unfortunately AWRs are "temporarily out of stock" at Roku.com for a while now.

However, considering the behavior of your Ultra when you plugged headphones in and your SS+ behavior, its possible there is some wireless interference/dysfunctionality happening, and this is what is causing the SS+ and Ultra's behaviors.

A misconfigured/malfunctioning wireless device on/near your network may be causing this.

You may want to check your modem/router/gateway's settings and adjust them (2.4/5Ghz channel & bandwidth used, seperate the SSIDs, etc) to see if this resolves anything. 

Additionally, you may want to temporarily de-power the "other" Roku and its remote (remove batteries) when using either the SS+ or Ultra to see if it is the source of the wireless instability.

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OK_Now_What
Level 7

Re: Not Connected (where time usually is)

I switched the SS+ to a different wifi network. When I started it and my TV via the power strip on button, I got Not Connected. Again. I held the reset button, and then the pairing only took a few seconds. It worked. I turned off the power strip and about 6 hours later went to watch TV. When the home screen loaded it said, you guessed it, Not Connected.

I'm not wasting any more time with this project. I will use the Amazon FireStick and it's fugly UI until the Google Chromecast goes on sale.

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